Legal Notice
VELUNES Legal
This Legal Notice provides information about the business responsible for operating the VELUNES website and online store, together with important legal information concerning use of this website and its content.
For additional information concerning purchases, privacy, shipping, or returns, please refer to the relevant policies published on the VELUNES website.
Website Operator
Business responsible for VELUNES.
Website Operator
The VELUNES website and online store are operated by CHOI HOP HONG COMPANY LIMITED.
The store operates under the commercial name VELUNES.
References on this website to “VELUNES,” “we,” “us,” or “our” refer to CHOI HOP HONG COMPANY LIMITED where appropriate in context.
Contact Information
Customers, business partners, and other website users may contact us using the following information:
Company:
CHOI HOP HONG COMPANY LIMITED
Address:
G/F 34 BONHAM STRAND W HK
Email:
service@velunes.com
Telephone:
(852) 2858 2366
Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
Website Content
We make reasonable efforts to maintain accurate, current, and useful information on the VELUNES website.
However, website content may occasionally contain typographical errors, outdated information, technical inaccuracies, omissions, or other errors.
Where appropriate, we may correct or update website information, including product descriptions, availability, pricing, policies, specifications, images, or other content.
Website information is provided for general informational, commercial, and transactional purposes and should not be treated as professional legal, financial, medical, technical, or other specialized advice.
Product Representation
We aim to present VELUNES products as accurately as reasonably possible through photographs, descriptions, measurements, and other product information.
Actual colors, surface textures, patterns, proportions, and finishes may appear differently due to photography, lighting, display settings, screen calibration, manufacturing processes, or material characteristics.
Products featuring marble-inspired patterns, stone-style surfaces, ceramic textures, organic forms, or decorative veining may contain reasonable visual variations.
Decorative objects appearing in lifestyle photography are not included unless expressly stated in the relevant product description.
Intellectual Property
The VELUNES website may contain text, graphics, photographs, product presentation, branding, logos, layouts, design elements, and other materials protected by copyright, trademark, design, or other intellectual property rights.
Unless otherwise authorized, website content may not be copied, reproduced, modified, distributed, republished, commercially exploited, or used to create derivative works in violation of applicable law or the rights of the relevant owner.
Third-party trademarks, names, logos, or other intellectual property appearing on this website remain the property of their respective owners.
External Websites & Third-Party Links
The VELUNES website may contain links to websites, applications, platforms, or services operated by independent third parties.
These links may be provided for convenience, functionality, payment processing, shipping, social media, informational, or other purposes.
Independent third-party services operate under their own terms, policies, practices, and security standards. Unless expressly stated otherwise, VELUNES does not control those independent services.
Users should review the relevant terms and privacy information before interacting with external services.
Website Availability
We aim to maintain reliable access to the VELUNES website, but continuous or uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to maintenance, updates, technical issues, network conditions, service providers, cybersecurity events, or circumstances outside our reasonable control.
We may modify, suspend, restrict, or discontinue website functions where reasonably necessary for operational, security, technical, legal, or business purposes.
Limitation of Liability
To the maximum extent permitted by applicable law, we do not accept responsibility for indirect, incidental, consequential, special, exemplary, or punitive losses arising solely from use or inability to use this website where such liability may lawfully be excluded.
We are not responsible for losses resulting solely from matters outside our reasonable control, such as independent network failures, external service interruptions, or third-party websites.
Nothing in this Legal Notice excludes or limits liability, consumer remedies, statutory guarantees, or other rights that cannot legally be excluded or limited.
Consumer Rights
Customers may have mandatory legal rights relating to products, orders, refunds, product conformity, delivery, privacy, or other matters depending on their jurisdiction.
Nothing contained in this Legal Notice, our Terms of Service, or other website policies is intended to remove or restrict consumer rights that cannot lawfully be waived.
Where mandatory consumer protection law provides more favorable rights than a contractual website term, the applicable mandatory law will prevail to the extent required.
Governing Law
To the extent permitted by applicable law, this Legal Notice and matters concerning the operation of the VELUNES website are governed by the laws of the Hong Kong Special Administrative Region.
This provision does not deprive consumers of mandatory legal protections available under the laws applicable to them where those protections cannot legally be waived.
Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes in our business, website operation, policies, legal requirements, contact information, or other relevant circumstances.
The current version will be published on this page together with the applicable Last Updated date.
Current Last Updated Date: June 1, 2026
Legal & Customer Inquiries
Need to contact VELUNES?
For customer service inquiries, questions about an order, website policies, or other general inquiries, you may contact us using the details below.
Official Details
Company Information
The following information identifies the business responsible for operating the VELUNES online store.
VELUNES
Clear information behind the store.
This Legal Notice should be read together with the Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy published on the VELUNES website.