This Privacy Policy explains how VELUNES collects, uses, discloses, retains, and otherwise processes personal information when you visit our website, make a purchase, contact customer support, or otherwise interact with our services.
Please read this Privacy Policy carefully so you can understand how information may be handled and what privacy choices may be available to you.
To process orders, provide customer service, operate our store, improve our services, and support security and legal compliance.
Service providers such as Shopify, payment providers, carriers, technology providers, and other parties where appropriate.
Depending on applicable law, you may have rights relating to access, correction, deletion, or certain opt-out preferences.
This Privacy Policy applies to personal information processed in connection with the VELUNES online store, website, customer support services, order fulfillment, and related interactions.
VELUNES is operated by CHOI HOP HONG COMPANY LIMITED.
This policy does not necessarily govern independent third-party websites, platforms, applications, or services that may be linked from our website. Those parties may process information under their own privacy policies.
The personal information we collect depends on how you interact with VELUNES.
Name, email address, telephone number, billing address, shipping address, and other contact details.
Products purchased, order history, transaction details, shipping details, returns, refunds, and customer service records.
Payment method details and transaction information needed to process or confirm purchases. Payment credentials may be handled by payment processors rather than directly by us.
IP address, browser type, device information, operating system, referring pages, browsing activity, and website interaction information.
Messages, questions, complaints, product inquiries, return requests, reviews, and other information you provide to us.
Marketing preferences, cookie choices, privacy preferences, language or regional preferences, and related settings.
We may receive personal information from several sources, including:
We may use personal information for purposes including:
We may disclose personal information to service providers and other parties where reasonably necessary to operate our store, provide services, or meet legal requirements.
These parties may include:
We may also disclose information in connection with a corporate transaction such as a merger, restructuring, financing, sale, acquisition, or transfer of all or part of a business, subject to applicable law.
The VELUNES online store is powered by Shopify. Shopify provides technology and infrastructure that enable us to operate our online store, process transactions, manage checkout, and provide related commerce functionality.
In connection with these services, Shopify may process personal information according to its own privacy practices and the services made available to merchants and customers.
Other applications or integrations used with our Shopify store may also process personal information when necessary to provide their functionality.
Our website and service providers may use cookies, pixels, tags, local storage, software development tools, and similar technologies to support website functionality and understand how the website is used.
These technologies may be used for purposes such as:
Some technologies are necessary for the operation of the site and may not be optional. Other technologies may be subject to consent or preference controls depending on your location.
We may use analytics tools to better understand website performance, traffic, customer interactions, and shopping behavior.
We may also use or participate in advertising services that help measure advertising effectiveness, reach audiences, or provide advertisements that may be more relevant to users.
Depending on the service, privacy setting, and applicable law, information such as device identifiers, cookie information, browsing activity, or interactions with our website may be used for these purposes.
Certain privacy laws define terms such as “sale”, “sharing”, or “targeted advertising” broadly.
As a result, some advertising or analytics activities involving cookies, device information, browsing activity, or similar information may potentially fall within these legal definitions even where personal information is not exchanged for money.
Where applicable law provides an opt-out right, you may exercise that right using available privacy preference controls or through our Your Privacy Choices process.
We do not describe all advertising or analytics activity as a “sale” or “sharing” in every jurisdiction because the legal definitions and requirements vary by location.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
Retention periods may depend on factors such as:
When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission, storage system, or security measure can guarantee absolute security.
Please do not send passwords, full payment card numbers, card security codes, or other sensitive payment credentials by ordinary email.
Because VELUNES operates an online store and uses technology, payment, shipping, and other service providers, personal information may be processed in countries or regions outside your place of residence.
Data protection laws in those locations may differ from the laws in your jurisdiction.
Where required by applicable law, appropriate mechanisms may be used to support cross-border transfers of personal information.
Our store and services are intended for general commercial use and are not specifically directed to young children.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be legally required.
If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.
Depending on your jurisdiction and subject to applicable exceptions, you may have certain rights regarding your personal information.
These rights may include:
We may need to verify your identity before processing certain privacy requests. Rights may also be subject to legal limitations or exceptions.
Some browsers or devices allow users to send privacy preference signals, including Global Privacy Control (GPC).
Where applicable law requires us to recognize a valid GPC signal, it may be treated as an opt-out request for certain activities covered by that law for the browser or device from which the signal is received.
GPC settings generally operate at the browser or device level and may need to be enabled separately across devices or browsers.
Other browser-based “Do Not Track” signals may not have a universally agreed technical or legal standard, and our response may depend on applicable law and available technology.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers, legal requirements, or other relevant circumstances.
When this Privacy Policy is revised, we will publish the updated version on this page and update the “Last Updated” date.
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us.
Email: service@velunes.com
Telephone: (852) 2858 2366
Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
Privacy rights differ depending on where you live. Where applicable, VELUNES provides methods for individuals to submit privacy requests regarding their personal information.
Requests may be subject to identity verification, legal limitations, and permitted exceptions.
If you have questions about this Privacy Policy or your privacy choices, contact our customer support team at service@velunes.com.
