Terms Of Service

Overview

This website is operated by CHOI HOP HONG COMPANY LIMITED under the store name VELUNES.

Throughout the website, the terms “VELUNES,” “we,” “us,” and “our” refer to the operator of the VELUNES online store, as appropriate in context.

The services made available through this website may include browsing products, purchasing goods, accessing customer service, reviewing content, and using other website features.

Eligibility & Use of the Website

By using this website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You may not use our products or services for unlawful purposes, nor may you use the website in a manner that violates applicable laws, regulations, or third-party rights.

Online Store Terms

You agree to provide current, complete, and accurate information when using our checkout or placing an order.

You are responsible for maintaining the accuracy of your contact, billing, and shipping information so that transactions and deliveries can be processed correctly.

You may not attempt to interfere with the operation, security, performance, or integrity of this website.

Products & Product Information

We make reasonable efforts to display and describe our products accurately. However, colors, textures, finishes, dimensions, patterns, and other visual details may appear differently depending on photography, lighting, screen settings, display calibration, manufacturing processes, or material characteristics.

Certain VELUNES products may feature organic forms, stone-inspired finishes, marble-style veining, textured surfaces, or decorative variations. Reasonable differences in pattern placement, texture, tone, or finish may form part of the intended appearance of the product.

Styling objects shown in product photography, including candles, flowers, books, jewelry, decorative objects, and other accessories, are not included unless expressly stated in the relevant product description.

We may modify, discontinue, replace, or limit products or product variations at any time, subject to applicable law.

Orders & Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted. Orders may be subject to payment authorization, inventory availability, fraud screening, shipping availability, and other reasonable verification procedures.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order in circumstances such as:

• Product or inventory errors
• Pricing or description errors
• Suspected fraudulent or unauthorized transactions
• Payment authorization failure
• Shipping restrictions
• Abusive or prohibited use of the website
• Other circumstances that reasonably prevent fulfillment

If payment has already been collected for an order that we cancel, any applicable amount will be refunded in accordance with applicable law and payment processing procedures.

Pricing, Payment & Billing

Product prices, applicable taxes, shipping charges, discounts, and the transaction currency will be displayed where applicable during the shopping or checkout process.

We reserve the right to correct pricing, description, or promotional errors before an order is fulfilled, subject to applicable law.

Payment must be made using a payment method available during checkout. Payment methods may vary based on your location, currency, device, and payment provider.

Currency conversion fees, international transaction fees, bank charges, or other amounts imposed independently by your bank or payment provider are governed by your agreement with that provider.

Shipping & Delivery

Orders are shipped in accordance with our Shipping Policy. Shipping availability, processing periods, carrier services, delivery estimates, customs procedures, and shipping charges may vary according to the destination and order circumstances.

Delivery dates and transit times are estimates unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information.

Returns, Refunds & Cancellations

Returns, refunds, damaged-item claims, order cancellations, and related matters are governed by our Return & Refund Policy.

Customers should review the applicable return conditions and contact customer support before sending any product back where return authorization or instructions are required.

Accuracy & Availability of Information

We make reasonable efforts to keep information on this website accurate and current. However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated details.

We may correct or update website information where appropriate, including product descriptions, prices, availability, policies, and other content.

Website content is provided for general informational and transactional purposes and should not be treated as professional advice where specialized advice is required.

Prohibited Uses

You may not use the website or its content to:

• Engage in unlawful, fraudulent, or deceptive activity
• Violate intellectual property or other legal rights
• Transmit malicious code, malware, or harmful software
• Attempt unauthorized access to systems or accounts
• Scrape or collect information in violation of applicable law
• Interfere with website security or performance
• Misrepresent your identity or transaction information
• Use the website to harass, abuse, or harm others
• Circumvent technical, security, or fraud-prevention controls

We may restrict access to the website or services where we reasonably believe prohibited activity has occurred.

Intellectual Property

Unless otherwise indicated, the VELUNES website and its associated text, branding, graphics, layouts, photographs, designs, logos, product presentation, and other content are protected by applicable intellectual property laws or used under appropriate rights or licenses.

No content from the website may be reproduced, distributed, modified, commercially exploited, or used to create derivative materials except as permitted by applicable law or with appropriate authorization.

Reviews, Feedback & Submissions

If you voluntarily submit reviews, feedback, photographs, comments, suggestions, or other materials to us, you represent that you have the right to provide those materials and that your submission does not unlawfully violate another person's rights.

We may moderate or remove content that we reasonably consider unlawful, misleading, offensive, infringing, fraudulent, or otherwise inappropriate.

Any use of customer-submitted content by VELUNES will remain subject to applicable law and any specific permissions or terms governing the submission.

Third-Party Services & Links

Our website may rely on or link to third-party services, including payment processors, delivery providers, analytics services, technology platforms, social networks, or other external services.

Third-party websites and services operate under their own terms, policies, and practices. VELUNES does not control all content, security, availability, or practices of independent third-party services.

You should review the applicable third-party terms and privacy information when interacting directly with those services.

Disclaimers

To the extent permitted by applicable law, the website and services are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free from technical disruption. Temporary interruptions may occur because of maintenance, updates, network conditions, service providers, or circumstances outside our reasonable control.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, VELUNES and its operator will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of the website or services where such liability may lawfully be excluded.

Nothing in these Terms is intended to limit liability that cannot legally be limited, including any mandatory rights or remedies available under applicable consumer protection law.

Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your unlawful misuse of the website, material violation of these Terms, or infringement of third-party rights.

This provision does not apply where responsibility cannot lawfully be imposed on a consumer under applicable law.

Suspension & Termination

We may suspend or restrict access to the website or certain services where reasonably necessary to protect security, prevent fraud or abuse, comply with legal requirements, or respond to a material violation of these Terms.

Provisions that by their nature are intended to survive termination will continue to apply after termination where appropriate.

Governing Law

These Terms and any separate agreements through which we provide services shall, to the extent permitted by applicable law, be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

This choice of law does not deprive consumers of mandatory protections that apply to them under the laws of their place of residence where those protections cannot legally be waived.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, business operations, website features, policies, legal requirements, or other relevant circumstances.

The updated Terms will be published on this page together with the revised “Last Updated” date.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Contact Information

Questions regarding these Terms of Service may be directed to our customer support team.

Email: service@velunes.com

Telephone: (852) 2858 2366

Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)