Payment Option
Secure & Simple Checkout
Shop VELUNES with confidence. Our checkout is designed to provide a convenient and secure payment experience, with available payment methods displayed clearly before you complete your purchase.
Accepted at Checkout
Available Payment Methods
Available payment methods are presented securely during checkout and may vary depending on your location, currency, device and payment provider.
The payment methods displayed during checkout are the methods currently available for your specific transaction.
How Payment Works
A straightforward checkout from cart to confirmation.
Review Your Order
Confirm the products in your cart, quantities, shipping information and applicable charges before proceeding.
Select Payment
Choose from the payment methods made available to you during checkout and enter the information required by the selected provider.
Receive Confirmation
Once payment is successfully authorized and your order is accepted, confirmation information will normally be sent to your checkout email address.
Payment Information
What to know before you pay.
The information below explains common payment situations that may occur when placing an order through VELUNES.
Payment Authorization
When you place an order, your payment method may be subject to authorization or verification by your bank, card issuer, digital wallet provider or other payment service.
An order is not considered successfully paid until the applicable payment authorization has been completed.
Currency & Conversion
Prices and the currency applicable to your purchase will be shown during the shopping and checkout process.
If your payment account uses a different currency, your bank or payment provider may perform a conversion and may apply its own exchange rate or fees.
Pending Transactions
In some cases, a payment attempt may temporarily appear as pending or as an authorization hold even if an order has not been successfully completed.
Such holds are generally controlled by the financial institution or payment provider and may be released according to its own processing timetable.
Declined Payments
A payment may be declined because of incorrect information, insufficient funds, verification requirements, transaction limits or provider security controls.
If your payment is declined, verify the information entered or contact your bank or payment provider for assistance.
Payment Verification
Certain transactions may require additional verification before an order can be processed.
Where appropriate, reasonable information may be requested to help confirm the validity of an order or payment before fulfillment.
Refunds
Where a refund is approved, it will generally be returned to the original payment method used for the purchase.
Your bank or payment provider may require additional processing time before the credit becomes visible.
Secure payment processing.
Payments made through our online checkout are processed through payment services integrated with the Shopify commerce platform.
VELUNES does not ask customers to send full card numbers, card security codes or other sensitive payment credentials by ordinary email.
If you receive an unusual payment request claiming to represent VELUNES, please contact our customer support team before taking further action.
Helpful Answers
Payment Questions
A few quick answers to common questions that may arise during checkout.
Why don't I see a specific payment option at checkout?
Payment availability may depend on your destination, transaction currency, device, account eligibility, payment provider and checkout configuration.
Only the methods displayed during checkout are available for that transaction.
When will I be charged for my order?
The timing of authorization and capture can depend on the payment method and provider used.
Your payment provider may display a pending authorization before the transaction is fully completed.
Why was my payment declined?
Payment declines are typically issued by the bank or payment provider rather than VELUNES.
Confirm that your billing information is correct and contact your payment provider if you need additional information.
Can I use more than one payment method?
The ability to combine payment methods depends on the options supported by checkout for the specific transaction. Follow the options shown during checkout.
What if I see a charge but no confirmation?
First check your email inbox and spam or junk folder for an order confirmation.
Some unsuccessful payment attempts may create a temporary authorization hold. If you cannot find an order confirmation, contact us using the name and email address entered during checkout.
How long does a refund take to appear?
After an approved refund is issued, the time required for funds to appear depends on your bank, card issuer or payment provider.
Please refer to our Return & Refund Policy for additional refund information.
Need Assistance?
Questions about a payment?
If you have a payment-related question about an existing VELUNES order, contact our customer support team and include your order number whenever available.
Email: service@velunes.com
Customer Support: Monday – Friday, 9:00 AM – 6:00 PM (EST)